Forrester Conversation Intelligence

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Compare Conversation Intelligence Software

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Conversation intelligence provides an opportunity for organizations to become more data-driven

~57%

Of post-COVID seller/buyer conversations are done via phone or video calls

30%

Of sales leaders plan to invest in automation tools that make recommendations

$464

Million was invested in conversation intelligence solutions in 2020

Conversation intelligence provides an opportunity for organizations to become more data-driven

When it comes to setting goals for your sales team, assumptions won’t work. Use actual buyer interactions to boost engagement. With a conversation intelligence platform, you get:

Improved visibility: Get a firsthand look into real-life buyer conversations, including objections and other feedback
Learning opportunities: Use insights gathered from calls to inform personalized training and coaching
More productivity across the team: Reduce sellers’ time spent logging calls and performing other administrative activities

Conversation intelligence provides an opportunity for organizations to become more data-driven

When it comes to setting goals for your sales team, assumptions won’t work. Use actual buyer interactions to boost engagement. With a conversation intelligence platform, you get:

Improved visibility: Get a firsthand look into real-life buyer conversations, including objections and other feedback
Learning opportunities: Use insights gathered from calls to inform personalized training and coaching
More productivity across the team: Reduce sellers’ time spent logging calls and performing other administrative activities

“With Call AI, our entire team is a part of important customer conversations. We share snippets from important calls internally which help us to improve our product, enable the team on new products/pitches, and get advice on how to move forward on a deal. We have been able to onboard our new reps 20% faster and improve our win rates on complex deals.”

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Richie Khandelwal, Co-Founder, PriceLabs

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