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Customer success
We work proactively to ensure your stakeholders are achieving their desired outcomes, and help you maximize your value from Mindtickle. Throughout the year, your dedicated CSM will provide:
- Single point of contact for questions
- Proactive monitoring of your account health
- Ongoing management of escalated support issues
- Business reviews with program managers and executives
- Updates on the Mindtickle product roadmap
- Key contact for sharing your product suggestions
Professional services
Whether you are focused on rapid time-to-value of key enablement programs or a transformation of sales readiness, our experienced consultants can guide you from strategy to launch:
- Assess your sales enablement maturity and impact
- Develop a strategic plan aligned with business goals
- Evaluate the impact and ROI for your programs
- Write a compelling Sales Enablement Charter
- Develop programs that impact field success
- Apply best practices for high-impact programs
- Comprehensive onboarding, and project planning
- Content planning and structure
- User provisioning and launch support
Content services
Developing engaging, high-impact content is often the biggest obstacle for enablement organizations. Our team of learning architects can enable your authoring team or provide resources to augment your team:
- Content Planning
- Content Migration
- Content Development
- Content Review
Education services
From comprehensive product documentation, online video tutorials, self-paced training, hands-on workshops, and webinars, we have the resources to help your team get up to speed quickly and stay in tune with the latest Mindtickle has to offer.
Mindtickle’s training programs incorporate industry best practices to help you learn how to:
- Set up and manage the Mindtickle platform and its users
- Plan, develop, and deploy programs
- Monitor and report on your programs through analytics and reporting
- Implement various use cases
- Setup, develop and deploy programs based on your unique instance through a customized workshop
Technical support
We provide ongoing support to ensure a seamless experience for your program teams and end users:
- In-platform chat for Administrators to get support immediately
- In-platform support ticket submission for all Mindtickle users
- Extensive Support Site with documentation, FAQs, and walkthrough videos
- Online training targeted at different users of Mindtickle
- Exclusive customer-only webinars on the latest best practices and Mindtickle features
Managed services
Our Managed Services team provides trained and experienced platform administrators to augment your team with minimal ramp-up time. Our admins perform the following services for you:
- Series and Module admin
- Content uploading
- User admin tasks, user invitation, and email template editing
- Set up roles and permissions settings
- Configure standard reporting
Technical solutions
Deep technical experts who guide the integration of Mindtickle into your existing IT fabric seamlessly. Our solution architects perform the following:
- With a set of proven plugins and open APIs, we connect your systems and put your data in motion
- Design and develop scalable custom solutions to address your business needs
- Develop dashboards that empower data-driven decision making at every level of your organization
